SuiteDesk: AI Concierge and Service Workspace for HotelsSuiteDesk: AI Concierge and Service Workspace for Hotels
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I built a little hotel you can explore. With an AI teammate that turns guest requests into action.
Meet SuiteDesk, my entry for the #Base44Challenge, built with @Base44.
It’s an AI concierge and service workspace for boutique hotels.
The idea started with a small moment:
“Could we have two extra towels?”
A simple request still needs to reach the right person, get handled, and get back to the guest. SuiteDesk connects those steps.
Mira captures the room request. Housekeeping receives the task. A team member picks it up and completes it. The guest receives an update
* Mira is the AI agent persona in SuiteDesk, trained on the hotel's specific service policies and local recommendations What she does:
- Answers guest questions using only the hotel's own approved details: Wi-Fi, breakfast hours, amenities, policies.
- Turns a sentence like "we need towels" into a real request: it lands on your board, and the guest follows its status in the conversation.
- Recommends places and activities around the hotel, researched live.
- Writes in the guest's own language and always speaks to them as a guest, never as staff.
Guests ask from their phones. Staff manage the work from a shared service desk.
I wanted that experience to feel as welcoming as the hotel itself.
So I built an illustrated world around it: a courtyard, rooms, a spa, and Mira waiting to help.
The design gives you places to explore and ways to try the service.
Inside Base44, I worked on the agents, their instructions, hotel knowledge, and request workflow.
I kept reworking the artwork, copy, and navigation until the hotel helped explain the product.
The walkthrough shows both sides: the interactive experience and a labelled test request moving through the live service desk.
My goal was to give boutique hotel teams less to chase, while keeping hospitality personal.
Watch the build, then step inside: https://elite-stay-stream-flow.base44.app/guestbook
Ghazal's avatar
Wow, it's like a game😍
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