The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
Context-Aware Fintech User Feedback Classification & Urgency Detection
Most feedback tools stop at sentiment; positive or negative. This project goes further by building a decision-driven NLP system that classifies fintech user feedback by issue type and detects operational urgency, enabling smarter triage and escalation.
What was built:
Two machine learning models trained on manually collected and annotated app store reviews from real fintech platforms like Revolut, Wise, and Monzo:
Issue Classifier: categorizes feedback into 9 classes including transaction issues, account security, KYC, refunds, app performance, and fraud
Urgency Detector: binary classifier that flags high-risk feedback requiring immediate attention, optimized for recall to minimize missed critical cases
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Related posts
FinoTech | SaaS & Fintech High-Conversion Landing Page Design
Overview: Designed a data-driven landing page for FinoTech, simplifying complex financial tracking for high-growth teams.
UX Challenge: Fintech platforms often suffer from "Cognitive Overload," where dense data leads to high bounce rates and user frustration.
UX Solution:
Information Architecture: Used a clean, white-themed layout to enhance readability and reduce visual noise.
Intuitive Hierarchy: Strategically placed Financial Analysis cards to present key data at a glance.
Trust Design: Integrated "Trusted by" sections (Google, Airbnb) and clear Pricing Tiers to build instant credibility.
Conversion Focus: High-contrast CTAs and a simplified user flow to accelerate sign-ups.
Need a high-converting SaaS landing page? 📩 DM me or check my $250 Landing Page Service!
This portfolio highlights my practical experience in data science and AI, covering end-to-end project workflows such as data analysis, feature engineering, model training, and evaluation. The projects demonstrate my ability to work with real datasets and build sol:utions that are both efficient and business-focused.
i redesigned how we decide.
Introducing Intent Hold™ a pressure based commerce interaction built entirely in Figma Make.
We tap too fast.
We decide too quickly.
So I redesigned the interaction
Intent Hold™ transforms impulse into intention a pressure based commerce interaction built entirely in Figma Make.
Hold to reveal key features.
Hold longer to unlock reviews and deeper insight.
Release early to step back.
Hold all the way to intentionally add it to your cart.
It transforms impulse into intention slowing down decisions in a world that moves too fast.
Redesigning how we decide is redesigning how we live.
Built with Figma Make.
#FigmaMakeathon @Figma
Link to the editable file in figma make:https://www.figma.com/make/cK096fzvSR9ynEtLS1VsCh/Pressure-Based-Interaction-System--Copy-?t=BFKAPmNcs3Wn7JkQ-20&fullscreen=1
Trending
maxearnings
The next frontier of payments is live on Contra. How are you maximizing revenue?
freelancerlife
Freelancer life is wins, pivots, and everything in between. What’s yours right now?
aidesignflow
AI tools are redefining how designer work. What does your workflow look like?
micrographics
Micrographics started as utility - barcodes, packaging, instruction labels. How would you use them?
aivideo
AI video tools are moving at warp speed. What tools are you using?