At Shopify, I led development of an AI-powered merchant analytics dashboard using LangChain + Claude API, enabling natural language queries over $2B+ in annual transaction data. Architected GraphQL federation across 14 microservices, cutting frontend load from 3.1s to 740ms. #Shopify #GraphQL #AI #TypeScript
Resolve: an AI support agent that answers from a company’s own policies, looks up orders, and escalates weak matches to a human instead of guessing. A human approves replies before they go out.
For the human approval step, I'd show the exact policy passage and its effective date beside the draft. Does Resolve flag a reply for re-review if the policy changes while it waits for approval?
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