Fleet Operations Workflow Design Across Mobile and WebFleet Operations Workflow Design Across Mobile and Web
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Anastasiya's avatar
Anastasiya Shevchenko
• 10h
Fleet operations involved multiple actors working across mobile and web environments
User Perspective:
- Requesters needed clarity when initiating service requests and tracking approvals;
- Fleet departments required operational visibility into vehicle readiness and allocation;
- Leadership focused on monitoring service status and decision accountability;
- Drivers required minimal interaction complexity during mission execution.
System Behaviour:
- Maintaining consistent state visibility between mobile and web environments;
- Supporting asynchronous approvals without blocking operational progress;
- Synchronizing real-time updates across actors;
- Preventing conflicting allocations during high operational demand.
Operational Goals:
- Enabling end-to-end traceability of service requests;
- Reducing manual communication between departments;
- Accelerating approval workflows without compromising control;
- Supporting operational readiness during time-sensitive missions.
The first step I focused on mapping operational dependencies and visibility gaps across the service lifecycle.
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