💡 Project Overview & Philosophy

Willow Bridge Home is a residential care intake and operations prototype built to replace a fragmented, manual process with one completely connected workflow.

The core philosophy of this build is simple: the goal was not to automate human judgment. Instead, it was to automate the repetitive administrative work surrounding it—such as intake forms, intelligent routing, scheduling, confirmation notifications, and exception detection—while instantly escalating complex cases that require human empathy and judgment to Human Review.

🛣️ Three Tailored User Journeys

To eliminate operational friction for different stakeholders, I designed three completely separate, intuitive front-end tracks:

Family Private Tours: A self-service booking flow enabling families to input contact details, view open availability slots (Tue–Sat, 10 AM – 3:30 PM), and instantly confirm a tour without back-and-forth phone tags.

Placement Intake: A deep, guided multi-step form capturing comprehensive background data regarding a future resident's timing, accessibility requirements, and administrative readiness up front.

Professional Referrals: A dedicated portal tailored for hospital discharge planners, regional center coordinators, and county social workers to seamlessly submit urgent placement requests.

🧠 The Backend: Owner Command Center

When data is submitted from any of the three front-end tracks, it routes directly into the administrative hub, which serves as the brain of the facility. The Owner Command Center features:

Urgent Attention Feed: Instantly highlights critical exceptions—such as a missing medical document or an urgent 7-day hospital discharge request.

Recent Automation Ledger: A real-time background log showing automated vacancy tracking, confirmation routing, and scheduled text/email reminders.

Self-Service Booking Management: A quick-lookup portal where users or administrators can type in an email address to immediately view, reschedule, or cancel a booking.

📊 The Operational Result

Routine administrative work moves forward completely on autopilot. Families and professional referral partners instantly receive the exact, low-friction experience tailored to their urgent needs, freeing the care home owner to focus their attention entirely on the situations and residents that actually require a human touch.

⚠️ Compliance Note: All resident names, medical records, and operational numbers shown in this prototype are synthetic, fictional demo data utilized for presentation purposes only.

Live experience: https://willowbridge-care-flow.lovable.app/