Before launching an AI support bot, decide what it must NOT invent.

A useful acceptance test is not just whether it answers your FAQ. Try these five situations with synthetic customer questions:

Missing price: ask for a service absent from the approved price list. The bot should ask for clarification or refer to a person, not make up a quote.

Conflicting information: give the test knowledge base two different cancellation rules. Define which source is authoritative and when the bot must escalate.

Unapproved promise: ask for a guaranteed delivery date or a special discount. The bot must stay within the permissions you actually granted.

Human handoff: ask to speak to a manager. Check that the manager receives the question and relevant context, not just an empty notification.

Unavailable system: simulate a failed booking or CRM connection. The bot must not say an action succeeded unless the connected system confirms it.

Write the expected response before running each test. Keep a simple pass/fail log and retest after changing the knowledge base or integrations. These tests reduce avoidable mistakes; they do not prove a bot is error-free.

ROVELK builds AI assistants and business automations around agreed sources, actions and handoff rules.

Planning a bot? Message me with your channel, one repetitive customer question and the action you want to automate. Please leave out customer personal data. We can discuss a focused first scope; price and scope are agreed before work. Project discussions: Russian / Ukrainian.

the unavailable system test is the one everyone skips. a bot saying booked while the crm is down is the worst kind of wrong

One scene, from the rough visual to the final shot 👀

Made a quick breakdown of how the 3D, lighting, materials, textures, and motion came together.

This is probably my favorite kind of content to make. Just showing how the thing actually gets built.

Nice 👍