Mobile Automation for Contractor Appointment and Quote Follow-UpsMobile Automation for Contractor Appointment and Quote Follow-Ups
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Overview: For Ironwood Design & Build, I automated appointment text reminders and quote follow-ups to reduce sales-process stress, saving a busy solo contractor hours of manual admin work each week. Business and Build Details: Ironwood Design & Build
Marcus Vance is a solo deck and hardscape contractor who runs his entire business from his phone in his truck. He has no office and no assistant.
The quirks:
- He drives 45 minutes across Austin for afternoon estimates, only to find the homeowner forgot.
- He writes $15,000 quotes, then gets back on a job site and never follows up.
- New inquiries wait a day or more for a reply, and some book a faster competitor.
The problem solved: The mobile app took the stress out of the sales process by automating appointment text reminders and quote follow-ups, saving a busy solo contractor 14+ hours a week of manual admin work.
What Ironwood Command does:
Home: A calm, mobile-first command center showing hours reclaimed, protected revenue, and a live log of what the app handled automatically.
Day: Every booked visit gets a reminder with one tap to confirm or reschedule. Silent clients get escalated before Marcus leaves, so he never drives to an empty house.
Quotes: Each sent quote runs on an autopilot follow-up sequence of check-ins and nearby project photos, and Marcus can override any step.
Before: About 14.5 hours a week spent replying to inquiries, texting confirmations, driving to no-shows, and chasing quotes. After: New inquiries become confirmed visits, quotes get followed up automatically, and Marcus only steps in for exceptions.
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