Build Custom AI Support Assistants for Internal Knowledge BasesBuild Custom AI Support Assistants for Internal Knowledge Bases
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SmartCart RAG : AI Support Assistant on Internal Knowledge Base Built a production RAG chat app over SmartCartCommerce's internal knowledge base - 86 documents, 856 indexed chunks covering policies, support playbooks, seller operations, and the brand admin console. Implemented three distinct AI personas (Customer, Concierge, Brand Partner) each with tailored retrieval and system prompts. Queries are embedded via OpenAI, semantically searched in Pinecone, and streamed back with source citations. Replaced manual doc-hunting for support teams with instant, grounded answers.
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started