Making SaaS Feature Copy More Useful to Support ManagersMaking SaaS Feature Copy More Useful to Support Managers
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Fatima's avatar
Fatima Iqbal
• Oct 26
I was thinking about SaaS website copy.
Sometimes a feature is explained so clearly, but I'm still left wondering what I'd actually use it for.
Like, a tool that predicts staffing needs based on chat volume.
I understand what it does. But if I'm managing a support team, I'm probably thinking about whether I'll have enough people during busy hours.
That’s what I’d want to understand when reading about the feature.
Anyway, it's something I keep noticing when I look at SaaS content.
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