Many customers, especially older people, do not understand plumbing problems and find it hard to explain what is wrong over the phone. To solve this, I built a simple solution where the customer just takes a picture of the problem. The AI looks at the picture and automatically understands the situation. Then, based on what it sees, the website asks a few simple yes-or-no questions to learn more. Using the picture and the answers, the website automatically decides if the problem is urgent, medium, or low urgency. If the AI cannot clearly understand the picture, the customer can also choose the problem manually from a list of options. After this, the customer picks a time slot and chooses between an urgent visit or a normal visit, then fills in their address and contact details to complete the booking. The customer only pays after the work is finished, and if extra parts are needed, they can also see and approve the extra cost for those parts. On the owner's side, every booking shows an urgency badge, so the owner immediately knows which job is more important and which can wait. The owner also has a "close bookings" option, which turns off all bookings and time slots instantly, useful during emergencies or personal time off — and the owner's phone number is always shown on the website in case someone needs urgent help. Another feature on the owner's side is an arrival progress bar, so the customer can see how far the plumber is, while the owner can update the route and arrival status.
Walkthrough video link :
https://app.trupeer.ai/view/wIl0JY0BD/plumbing-booking-system