Jul 2025 - Oct 2025 • Assisted patients with navigating clinical trial opportunities through phone and email communication; • Screened patients for eligibility and collected accurate medical and demographic information; • Connected qualified patients with appropriate clinical trial sites and next steps; • Provided clear guidance and empathetic support as a patient concierge; • Managed high volumes of phone calls and emails in a fast-paced environment; • Maintained accurate patient records and performed detailed data entry; • Coordinate with internal teams for follow ups.