Surface Urgent Client Emails Before They Get BuriedSurface Urgent Client Emails Before They Get Buried
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An urgent client email got flagged before I even opened my inbox.
It would've sat in a queue of forty unread messages for hours. Instead it was flagged and surfaced the moment it landed, so it got a reply within minutes, not by the end of the day.
→ Urgency shouldn't depend on how far down the inbox it happens to land.
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