Built a complete in-house telephony solution for Edwin INC as a full replacement for Teleforce. D...Built a complete in-house telephony solution for Edwin INC as a full replacement for Teleforce. D...
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Built a complete in-house telephony solution for Edwin INC as a full replacement for Teleforce. Developed using Node.js, Express, and Plivo features include a 14-agent simultaneous ring system, Plivo Browser SDK integration, SIP endpoints, Zoho CRM integration, call recording, voicemail, and real-time call routing dashboard. Hosted on Hostinger with Supabase (PostgreSQL) database. This tool eliminated the dependency on third-party calling software and saved significant operational costs for the company.
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Marko's avatar
Impressive project! Building a complete in-house telephony platform with CRM integration and real-time call routing is a strong example of practical automation and cost optimization. 🚀
Kaushik's avatar
Thank you😊 , Marko! Really appreciate that. The real-time call routing was probably the trickiest part had to handle multi-agent simultaneous ring without dropped calls, especially during high call volume. Glad the CRM integration angle stood out too that's what made it a...
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Creatives on Contra have earned over $150M and we are just getting started