What if your customer tells you there’s no problem—but their data says otherwise? That’s where pr...What if your customer tells you there’s no problem—but their data says otherwise? That’s where pr...
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Miriam Awak
• Sep 16
What if your customer tells you there’s no problem—but their data says otherwise?
That’s where proactive Customer Success begins.
In Part 1, I shared the customer situation. In Part 2, I’m showing you the method behind my decision-making as a Customer Success Manager.
How do you know when to call a customer before they raise a ticket?
You don't guess.
You monitor the right metrics, identify the trigger, diagnose the root cause, resolve the issue, and look for opportunities to drive more value.
That is the Monitor → Diagnose → Resolve → Expand approach.
In this video, I break down how a seemingly small change in customer adoption can become an early signal—and how a strategic CSM turns that signal into action.
Because Customer Success is more than responding to problems.
It’s about seeing what the customer may not see yet—and acting before it becomes a problem.
🎬 Watch Part 2: The Method Behind It.
Need a Customer Success Manager who thinks proactively and strategically? Let’s connect.
Miriam Awak | Customer Success Manager Founder, Aritzmendis Limited Customer Success • Client Relationships • Retention • Growth
#CustomerSuccess #AritzmendisLimited
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