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Since 2022 at Oxford University Press Pakistan - Started as Order Processor in Customer Services (3 years) and now Cash Management Officer (1 year).
In this role I handle:
Company & Customer Email Handling with timely replies
Inter-Department Email Coordination
Payment Verification via Email securely
WhatsApp Support with clear chats and zero pending orders
On-Counter Customer Dealing professionally
Total 4 years experience in customer communication and email management.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Shopify Abandoned Cart Recovery Automation 🛒
Ever wondered how many potential orders an online store could miss when customers add products to their cart but leave without completing checkout?
I built an abandoned cart automation workflow using Activepieces, Shopify, Google Gemini, Gmail, and WhatsApp Business.
⚙️ How It Works
🛒 Cart Trigger: Detects an abandoned checkout event from Shopify.
🔀 Conditional Routing: Routes the workflow based on configured conditions.
🤖 AI-Powered Messaging: Gemini generates a personalized reminder message.
💬 WhatsApp Reminder: Sends a cart reminder through WhatsApp Business.
📧 Email Reminder: Sends a follow-up email to encourage the customer to complete checkout.
💡 How It Can Help E-commerce Businesses
Remind customers about products left in their carts.
Reduce repetitive manual follow-up work.
Make customer communication more consistent.
Create an opportunity to recover potentially lost sales.
Tools Used: Activepieces | Shopify | Google Gemini | Gmail | WhatsApp Business
Project Type: Personal Automation Project
I built this workflow to demonstrate how automation can support abandoned cart recovery for Shopify and D2C businesses.
Interested in automating your store's customer follow-ups? Let's connect.
The 30–60 minute delay then 24-hour follow-up is a sensible cadence. The part I would harden next is the stop conditions: once the cart converts or the customer replies, every channel should cancel, and WhatsApp especially needs a clear opt-in trail before the first send....
Most "where is my order?" emails can be answered by the store itself.
Shopify's new customer accounts let shoppers sign in with an emailed code, track orders, buy again, and start returns.
Letting shoppers track orders and start returns themselves kills a lot of support emails before they exist. Do you customize the new accounts pages per brand, or is the default good enough?
🚀 Is Your Customer Support Team Spending Too Much Time on Repetitive Tasks?
Customer enquiries, delayed responses, manual ticket handling, and disconnected systems can slow down business operations.
I build AI Business Assistant solutions using n8n, AI Agents, and API integrations.
Here's what the solution can automate:
✅ Customer enquiry classification and response drafting
✅ Priority-based routing and escalation
✅ Ticket creation and tracking
✅ CRM updates and team notifications
✅ Human-in-the-loop approvals for complex cases
✅ Integration with existing business tools
The goal: Faster response handling, less repetitive work, and better operational visibility.
I've built working AI assistant and customer support automation demonstrations and am available for custom implementation and subcontracting projects.
Are you a business owner, operations manager, or automation agency looking to automate customer support?
📩 DM me with your requirements. I'll share a relevant workflow demo and discuss a fixed-price implementation.
#n8n #AIAgents #CustomerSupportAutomation #BusinessAutomation #AIIntegration
For the human-in-the-loop approvals on complex cases, what decides when a ticket gets escalated: a confidence score from the classification step, or rules like keywords and customer tier? That threshold is usually where these n8n flows either save time or create review noise.