I built an automated Sentiment Analysis workflow using n8n that handles the entire customer feedb...

I built an automated Sentiment Analysis workflow using n8n that handles the entire customer feedb...I built an automated Sentiment Analysis workflow using n8n that handles the entire customer feedb...

The network for creativity

Join 1.25M professional creatives like you

Connect with clients, get discovered, and run your business 100% commission-free

Creatives on Contra have earned over $150M and we are just getting started

Back to feedPost

Ibiangake Nyong

• Nov 8

I built an automated Sentiment Analysis workflow using n8n that handles the entire customer feedback process from submission to response.

Here's how it works:

When a customer submits feedback through the form, the system automatically analyzes the sentiment. If the feedback is positive, it gets logged in a dedicated Google Sheet, and an AI agent crafts a personalized appreciation email that's sent immediately to the customer.

For negative feedback, the system takes a different approach. It logs the response in a separate Google Sheet, then an AI agent analyzes the complaint and suggests specific improvements based on the customer's experience.

If you could automate one part of your customer experience process, what would it be?

n8nautomation aiagents

Ibiangake Nyong

• Nov 8

The system then generates an apology email that acknowledges the issue, offers a substantial discount for their next transaction, and assures them the matter will be escalated to management to prevent future occurrences.

The real estate brand now responds to every piece of...