I built an automated Sentiment Analysis workflow using n8n that handles the entire customer feedback process from submission to response.

Here's how it works:

When a customer submits feedback through the form, the system automatically analyzes the sentiment. If the feedback is positive, it gets logged in a dedicated Google Sheet, and an AI agent crafts a personalized appreciation email that's sent immediately to the customer.

For negative feedback, the system takes a different approach. It logs the response in a separate Google Sheet, then an AI agent analyzes the complaint and suggests specific improvements based on the customer's experience.

If you could automate one part of your customer experience process, what would it be?