AI support copilot (RAG) for SaaS. An AI copilot inside a B2B SaaS product that answers customers from the company's own docs, changelog and solved tickets (RAG), with guardrails, quality tests and a hand-off to the support team when a person should step in. Result: 60% of routine tickets taken off the support team's desk, instant answers 24/7, and live five weeks from kick-off.