Our first script sounded like a call tree. Press-1-for-this energy, even without the button press...Our first script sounded like a call tree. Press-1-for-this energy, even without the button press...
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Press-1-for-this energy, even without the button presses. Callers could feel it. We rebuilt it around listening for what the caller actually needed instead of marching through a decision tree.
→ The rebuild is the reason it doesn't get hung up on anymore.
A strong candidate got a reply the same afternoon they applied.
Usually a week of silence before a first response. This time, the screening ran the moment the application came in, and a real reply went out hours later while the candidate was still excited.
→ The best candidates have options. Speed is part of the pitch.
Good structure. The part I would add is a review queue for low-confidence parsing and duplicate records. Ranking is only useful if the recruiter can see why someone matched and correct the data before it becomes the source of truth.