I design AI automations that take repetitive work off a team's plate. This one is a customer-care pipeline: it captures every email and web-form request, uses OpenAI to classify the message, gauge its urgency and read the customer's tone, then routes it automatically escalating urgent cases to a manager, sending instant acknowledgments, alerting the team on Slack and logging every ticket to Google Sheets. Built with n8n: reliable, secure, and live around the clock.