Testing Voice Agent Reliability Before Client DeploymentTesting Voice Agent Reliability Before Client Deployment
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Built a voice agent for vendor follow-ups and customer ops on OpenAI’s GPT-Live-1 API. In a small test with 4 users, it felt instant and natural.
That’s not the same as ready for a client.
Before I’d hand something like this over (or open it to more users), I want to see: → Speed holding up as concurrent calls increase → Interruptions handled cleanly on real phone audio → Names, IDs and phone numbers captured correctly → Calls that end properly, plus graceful fallbacks when something times out or drops → Real cost per minute, including the backend model
A demo that works and a product that holds up are different jobs. I’m working on closing that gap now.
If you’ve shipped a voice agent for a client, what broke first? Open to a few voice-agent projects this quarter
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