AI-Powered Grief Management: Design a Personalized Planning ToolAI-Powered Grief Management: Design a Personalized Planning Tool
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Forward
Forward is an AI-powered planning platform designed to help families navigate the practical responsibilities that follow the loss of a loved one.
The challenge was clear: after a death, people are often overwhelmed by grief while simultaneously being expected to manage legal, financial, administrative, and personal responsibilities. Existing resources are often fragmented, generic, or difficult to navigate during an already stressful time.
I designed and built Forward to create personalized guidance based on each family's unique circumstances. Through a guided onboarding experience, Forward generates customized checklists, timelines, cost guidance, resources, and service recommendations tailored to factors such as relationship to the deceased, estate responsibilities, military service history, pet care needs, and support preferences.
Key features include:
• Personalized checklist generation • Dynamic timeline planning • Cost estimation and guidance • Curated support resources • AI-assisted service discovery through Forward.ai Finds • Family collaboration tools • Document management and insights
Forward was designed, prototyped, and iterated using Figma Make, allowing ideas to move rapidly from concept to functional product experience.
Role: Product Strategy, UX Research, Information Architecture, Interaction Design, Visual Design, AI Experience Design, Prototyping
Tools: Figma, Figma Make, AI-assisted workflows
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