Now let’s talk #churn I built this Tenant Retention Dashboard to help a real estate firm see what...

Now let’s talk #churn I built this Tenant Retention Dashboard to help a real estate firm see what...Now let’s talk #churn I built this Tenant Retention Dashboard to help a real estate firm see what...

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Munira Momoh

• Nov 11

Now let’s talk #churn

I built this Tenant Retention Dashboard to help a real estate firm see what drives loyalty and where to act.

The goal was to find links between churn, satisfaction, and financial results.

Here’s the catch.

The data ended in September, but I reviewed it in November. So I assumed:

• Leases ending before today are #Churned.

• Leases ending after today are #Active.

It’s fine if the logic fits the business and you stay transparent.

Findings:

• Churn: 45%, mostly short-term and low-satisfaction tenants.

• Satisfaction: 3.02, neutral loyalty.

• Occupancy: 89%, strong demand, weak retention.

• Rent collection: low, poor follow-up.

The issue isn’t demand, it’s relationships. Tenants move in, not stay. Weak communication, slow maintenance, and low trust drive exits. Focus on keeping tenants, not chasing new ones