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JUPEMA Customer Service Research & Communication System
I supported JUPEMA in developing an organization-wide customer service framework. My work included stakeholder research, interviews and participatory workshops, followed by analysis, reporting and the design of a comprehensive customer service manual. I translated complex organizational findings into a clear visual and practical resource covering service principles, internal and external customer guidance, communication practices and service protocols.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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🔗 https://brandforma.com/work/letter-a-with-spark-logo-for-sale
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