| Service Category | What They Offer |
| ✈️ Reservations & Ticketing | New bookings, seat upgrades, group travel coordination, fare adjustments |
| 🔄 Flight Changes & Cancellations | Rebooking on alternative flights, processing refunds, issuing travel credits |
| 🧳 Baggage Services | Clarifying allowance policies, managing excess baggage fees, handling delayed/damaged luggage claims |
| 🛂 Travel Documentation | Guidance on visa requirements, passport validity, international travel protocols |
| 👨👩👧👦 Special Assistance | Arrangements for travelers with disabilities, unaccompanied minors, traveling with pets |
| 🏆 AAdvantage Loyalty Program | Mileage queries, reward redemptions, elite status support |
| 💻 Online & Mobile Support | Assistance with the American app, online check-in, digital boarding passes |
| 🛋️ Lounge Access | Admirals Club, Flagship Lounge, Chelsea, Soho, Greenwich lounges |
| 🍽️ Provisions by Admirals Club | 3,700 sq ft grab-and-go lounge with barista bar |
| 🅿️ Airport Facilities | Parking information, airport transfers, valet parking |