This month a supplier in China told me a product was "cow-colored." He meant brown.
I laughed, and then I remembered this has cost me.
This year I lost a role because I couldn't communicate well with a client: neither of us had English as a first language, and we didn't understand each other. On another urgent job I misread the scope, and that cost me too.
I learned that English matters, but there's a deeper skill that doesn't depend on language: saying ideas in simple, logical terms.
Now I rephrase my questions to remove ambiguity. Just like with LLMs, where prompt engineering matters, communicating clearly and with context is fundamental on any team.
What's a phrase that got misunderstood on your international team?
I created this customer service practice project to demonstrate my ability to communicate professionally, respond to customer inquiries, provide order updates, and resolve concerns efficiently.
This example highlights my skills in customer support, active listening, problem-solving, and maintaining a positive customer experience. It reflects my commitment to providing friendly, accurate, and reliable service in English and Spanish.