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Handled live chat support for Shopify store's.manage 15+concurrent chat,avg 1m response time 98%CSAT.resolved order tracking, product questions, returns.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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AI Chatbot App — 40% Engagement Lift for a Customer Support Tool
Project description:
The client needed an AI chatbot app built from the ground up — no existing design, no reference, just a goal: make it feel human, fast and easy to use. I designed the full experience in Figma — mapping user flows, building wireframes, then crafting a clean high-fidelity UI with a smooth onboarding screen, contextual quick-reply chips and a minimal visual language that keeps focus on the conversation. Delivered with handoff-ready specs and a reusable component library.
Result:
→ +40% user engagement
→ −25% response time
→ Improved customer satisfaction
Wowwwww I like the aesthetics
A growing business was losing sales opportunities because leads were scattered across multiple channels with inconsistent follow-ups and no pipeline visibility.
I designed a centralized Airtable Lead Management System to organize leads, track follow-up status, prioritize opportunities, manage pipeline stages, and improve team visibility.
The result was a structured sales workflow, faster follow-ups, improved lead accountability, and a scalable CRM system that reduced operational confusion and supported higher conversion rates.
A complete mobile shop management system built across mobile, and desktop platforms, designed to simplify daily shop operations, sales, receipts, customer management, expenses, credit tracking, and business reporting.
The system includes receipt printing and PDF generation, WhatsApp sharing from mobile, monthly business reports, expense and credit management, and a feature-rich dashboard for managing day-to-day operations.
