Aisha Adam maska
Shopify Customer support specialist
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Processed Shopify refunds and return $12k refund managed 23 approved returns, handled damaged product and wrong size cases, Shopify payment
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89
Manage email support inbox, achieved inbox zero daily created email templates for refunds & login issues 1.2h avg response time
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75
Handled live chat support for Shopify store's.manage 15+concurrent chat,avg 1m response time 98%CSAT.resolved order tracking, product questions, returns.
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72
Customer support for e-commerce brand i helped customers with order tracking, returns and product questions via live chat and email.i reply fast,stay calm with different customers and make sure every customer feel heard and happy
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104