DCafé did not have a service problem. It had a trust problem at the point of submission.

When I tried to order my own thesis binding, the existing form submitted before I had finished. I was left uncertain about the final request and what it would cost: exactly the wrong feeling when your thesis deadline is close.

I rebuilt that critical handoff in Base44: a bilingual (Hungarian/English), live thesis-binding journey where students can configure the finished book, see the price before submitting, review every detail, and receive a traceable reference, while DCafé’s staff receive a structured, secure production request. Students can now: - Upload their PDF, Configure print, paper, cover color, collection speed, and thesis title. - See a live 3D thesis cover update as they customize. - See their price update before submission. - Review contact details, production choices, and the final total in one clear place. - Receive a public order reference and a WhatsApp support route after submitting.

But the rebuild goes beyond a prettier website.

Behind the scenes, each request arrives in a private Operations workspace. Staff can inspect production details, securely access submitted PDFs, and progress requests through Received → In Progress → Ready.

I also built a privacy-first WhatsApp concierge that: - Answers approved student FAQs - Verifies order status with a full name + public reference - Help students escalate topics in English for the staff to review it in Hungarian.

The result is a more confident student experience and a more actionable workflow for DCafé’s team.

Base44 to #GiveItAGlow. From upload to confident handoff. Live: https://foamy-print-flow-core.base44.app/ Portfolio: https://chebbimedayoub.com/