🚀 Completed a Customer Support Ticket Management System project in HubSpot CRM.

As part of my CRM learning journey, I created and managed support tickets, assigned priorities, tracked ticket statuses, and linked tickets to customer records and companies.

This project helped me understand how customer support teams organize requests, track issues, and improve customer experience through structured workflows.

#HubSpot #CustomerSupport #CRM #TechLearning #CustomerSuccess #OpenToWork

What I check before calling a SaaS MVP launch-ready

A SaaS MVP is not launch-ready just because the main flow works once.

While building Elyris, a booking and CRM SaaS platform for service professionals, I learned to look at the product as a full system — not just screens.

Before launch, I usually check:

• Can the user complete the core workflow without confusion? • Are booking, payment, confirmation and message delivery treated as separate facts? • Are edge cases handled clearly? • Does the backend own the source of truth? • Are error states understandable? • Are mobile and slow-network paths usable? • Is there a clear QA / smoke checklist before release? • Do we know what is still unfinished?

For early SaaS teams, this kind of product and QA work can be the difference between “it technically works” and “it is safe enough to put in front of real users.”

That is the kind of work I focus on: product scoping, workflow design, QA, release readiness and AI-assisted SaaS delivery.

That point about launch readiness being a full-system question, not just a happy-path demo, really lands. Which failure mode in Elyris changed your checklist the most?