I created this cancellation and retention workflow in Figma to explore one simple question: How d...I created this cancellation and retention workflow in Figma to explore one simple question: How d...
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I created this cancellation and retention workflow in Figma to explore one simple question:
How do you reduce churn without making cancellation frustrating?
Instead of designing just the screens, I mapped the full flow, user decisions, retention points, fallback options, and final exit experience.
The focus was on:
clear UX architecture
better retention opportunities
transparent user choices
fewer unnecessary steps
smoother handoff between each state
The video shows how I structured the complete journey in Figma from start to finish.
Interested to hear how product teams approach similar flows in Fintech, iGaming and subscription products.
#Figma #UXDesign #ProductDesign #UserFlow #Fintech #iGaming #BettingIndustry #SaaSDesign #UXStrategy #CustomerRetention
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The network for creativity
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