AI Chatbot and CRM Automation for Shopify Support SalesMateAgent is an AI-powered customer suppor...AI Chatbot and CRM Automation for Shopify Support SalesMateAgent is an AI-powered customer suppor...
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SalesMateAgent is an AI-powered customer support and sales assistant deployed on a Shopify storefront. The goal was to reduce repetitive support load, improve response speed, and connect customer conversations to real order data.
The chatbot was integrated with SalesMate to support sales workflows and customer enquiries, and connected to Airtable via API so it could retrieve order details and help customers track orders in real time.
Key Features
SalesMate CRM Optimisation
Improved pipelines, automations, and internal workflow logic to support consistent follow-up and cleaner handoffs.
AI Chatbot for Customer Service and Sales
Deployed a website chatbot to handle product questions, support enquiries, and lead capture directly on the storefront.
Healthcare AI Agent – Reschedule Appointments by Voice
AI Healthcare Assistant — Turn On Sound for the Best Experience.
Movexa AI Assistant helps physiotherapy clinics reschedule patient appointments in seconds, by text or by voice, without leaving the dashboard.
THE PROBLEM
Rescheduling a single session in a busy clinic means checking the therapist's calendar, finding a free slot, updating the booking and remembering to notify the patient. Front desk staff and therapists repeat this many times a day across different tools, and missed reminders lead to no-shows.
THE SOLUTION – THE FLOW
Ask – Open the AI search (⌘K) or tap the mic and say: "Reschedule Tezah's session tomorrow to 4 PM and remind her."
Understand – Voice mode transcribes live and shows exactly what the AI understood.
Check – Movexa checks the therapist's calendar and finds that 4:00 PM is free.
Confirm – The AI never acts silently. It shows a clear action card (patient, old time, new time, therapist, reminder) to confirm, edit or cancel.
Done – The appointment moves, the patient gets an SMS + app reminder, and the change is logged with one-tap Undo.
THE RESULT
A task that took several clicks and calls now takes one sentence, while the clinic team stays in full control of every action.
The 30–60 minute delay then 24-hour follow-up is a sensible cadence. The part I would harden next is the stop conditions: once the cart converts or the customer replies, every channel should cancel, and WhatsApp especially needs a clear opt-in trail before the first send....