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This system goes beyond a basic chatbot. It can answer FAQs and product questions, retrieve real order and inventory information, and assist with workflows such as order tracking, returns, refunds, and cancellations.

Sensitive actions are protected with identity checks, configurable limits, approval workflows, and human handoff.

Built with a customer-facing chat widget, AI/RAG backend, Shopify integration, and merchant dashboard.

Merci pour cette présentation. Le projet est très intéressant, notamment parce qu’il ne se limite pas à un simple chatbot, mais intègre de véritables actions et processus métier.

J’apprécie particulièrement l’approche qui combine IA/RAG, intégration Shopify et intervention...