A cloud outage does not automatically turn into a service credit. The hard part is matching the i...

A cloud outage does not automatically turn into a service credit. The hard part is matching the i...A cloud outage does not automatically turn into a service credit. The hard part is matching the i...

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Ty Milroy

• Sep 10

A cloud outage does not automatically turn into a service credit.

The hard part is matching the incident to the exact provider, service, billing channel, architecture, evidence requirements, exclusions, and claim deadline before the window closes.

I built a fixed-scope Cloud SLA Credit Finder for AWS, Azure, and Google Cloud account owners. It organizes up to three client-identified incidents into a source-linked evidence matrix, deadline card, exclusion screen, nonbinding planning calculation, and factual support-ticket outline that the client reviews and submits through their own provider account.

No console access. No credentials. No unredacted production logs. No promise that a provider will approve a credit.

$149 · two-business-day delivery · one provider · up to five affected services or resources

View the service: https://contra.com/s/7UbLmrNO-find-possible-cloud-sla-credits-before-the-deadline

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Find Possible Cloud SLA Credits Before the Deadline by Ty Milroy

Read more about Find Possible Cloud SLA Credits Before the Deadline by Ty Milroy on Contra.

Kevin Wu

• 8h

Care Assist — 0-to-1 Operations & Workflow Architecture

As Operations Lead, I spearheaded the 0-to-1 operational architecture and service intake workflows for Care Assist, a healthcare and educational innovation platform awarded NT$100,000 in non-dilutive grant funding from the Ministry of Education (MOE U-start).

Key Deliverables: • Mapped end-to-end service workflows and intake procedures, eliminating friction across multi-step user onboarding. • Conducted 20+ qualitative discovery sessions and usability walkthroughs with prospective partners to shape core service specifications. • Built structured tracking systems in Google Sheets and Excel to manage stakeholder touchpoints, milestone deliverables, and operations with zero record loss. • Secured 3 competitive startup awards and established clear cross-functional SOPs for ongoing service execution.