Project Overview

Designed and implemented a structured end-to-end client operations workflow for a photography business to improve booking clarity, protect revenue, and standardize client handling.

Mapped the full lifecycle from inquiry to session delivery, including lead qualification, package recommendation, booking confirmation, payment tracking, refunds, cancellations, and reschedule enforcement. Built decision-based workflows to manage deposits, full payments, late cancellations, failed payments, and policy enforcement consistently.

Result: clearer internal processes, reduced payment disputes, stronger revenue control, and a more professional client experience.