The best automation project usually starts with one messy process Not “automate the company.” One repeated process with visible friction. A good first candidate has: • a clear trigger • repeated manual steps • structured inputs and outputs • a person who owns the result • enough volume for the improvement to matter Map that process, define the exceptions and automate it end to end. Once it works, the next workflow becomes easier because the team already understands the operating model. Start narrow. Make it reliable. Expand from evidence.