Okay this one's a bit more advanced but stick with me because it's genuinely one of the most unde...Okay this one's a bit more advanced but stick with me because it's genuinely one of the most unde...
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Okay this one's a bit more advanced but stick with me because it's genuinely one of the most underused settings in Google Ads, and almost nobody talks about it.
It's called "new customers, high value" bidding, and once you understand it, it kind of changes how you think about your whole account.
Here's the problem it solves: Google's default behavior is to bid equally on everyone; new leads and existing customers you've already sold to. And Google actually LOVES spending your budget on warm audiences, because they're cheap and easy conversions. It's great for your short-term numbers, terrible for actually growing your business. If you're not bringing in new customers, you're not growing, you're just squeezing the same pool of people over and over.
So Google gives you a setting to fix this. You can literally tell it "I know a new customer costs more to acquire than an existing one, but I'm willing to pay extra for it", because you're thinking long-term, not just this week's ROAS.
But here's the interesting part: new customers, high value.
Think about your own customers for a second. Some are probably worth $200 to your business. Others are worth $2,000. You'd happily pay way more to acquire that second person, right? The problem is, Google can't automatically tell the difference, UNLESS you teach it.
So how do you teach it? You upload two lists: All of your existing customers Just your high-value ones (the ones worth significantly more, could be 3x average, could be 10x, depends on your business)
Google analyzes that high-value list and starts finding patterns, age range, location, interests, whatever's common among your best customers, and then goes and finds more people like them. You just tell Google how much extra you're willing to pay to land one of those higher-value people, and it optimizes toward that.
A few things worth knowing before you try this: → You need at least 1,000 people per list for Google to actually analyze it properly, so don't make your "high value" list so tiny it can't work.
→ You need an actual value assigned to every customer in your CRM, Google can't sort what it can't measure.
→ This works especially well because acquiring a customer worth 10x more usually doesn't cost you 10x as much in ad spend. Sometimes it's only 2-3x the cost for way more value. That's a genuinely great trade.
The mindset shift here is simple: not all conversions are created equal, and if you're bidding like they are, you're leaving money on the table. This setting lets you tell Google exactly who you actually want more of.
It takes a bit of setup (exporting lists, uploading, defining segments) but once it's live, it just runs in the background making your account smarter.
Follow for more of these, this definitely won't be the last one. 👀
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