Before tools, prompts, or ideas... Where do you usually start projects?
I usually start by listening.
On a recent project for a digital marketing agency, those conversations made clear that most of their clients are hands-on business owners. Marketing jargon already feels...
This month a supplier in China told me a product was "cow-colored." He meant brown.
I laughed, and then I remembered this has cost me.
This year I lost a role because I couldn't communicate well with a client: neither of us had English as a first language, and we didn't understand each other. On another urgent job I misread the scope, and that cost me too.
I learned that English matters, but there's a deeper skill that doesn't depend on language: saying ideas in simple, logical terms.
Now I rephrase my questions to remove ambiguity. Just like with LLMs, where prompt engineering matters, communicating clearly and with context is fundamental on any team.
What's a phrase that got misunderstood on your international team?