Advanced IVR Call Routing Automation with Twilio StudioAdvanced IVR Call Routing Automation with Twilio Studio
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Hitesh Saini
• Feb 17
This is a complex IVR and call-routing automation system built using Twilio Studio. The flow handles inbound call routing based on shift logic, queue checks, agent availability, and after-hours conditions.
It includes dynamic routing for weekday/weekend shifts, voicemail fallbacks, queue management, message triggers, and automated SMS notifications. The system ensures calls are intelligently distributed while maintaining failover logic when agents are unavailable.
This workflow was designed to support structured call operations with scalable routing logic and automated customer handling.
AI AutomationTwilio
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