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Tried generating my video, but to no available, kept getting an error message. I ended up loosing my credits with no video to show for it.
that sucks! sorry to hear that!
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4 days till now.
Still cant generate video in Capcut website @Contra HQ #contrasupport
Can we use Capcut Ai lab app ?
@Kayla Li @Marlenn Alba @Marouane Zouizhi
I still haven’t received my credits, even though it has been three days.
I want to clarify that I use two different email addresses: one for my Contra account and another for my CapCut account. I also tried signing up with the same email, but I wasn’t able to sign in, so I ended up using a different email for CapCut.
I’ve already filled out the credit form around three times, but I still haven’t received anything. Could you please check whether the email difference is causing an issue with my credits or if there’s anything else I need to do?
I’d really appreciate your help since the challenge only has 2 days left and I still can’t participate.
@Kayla Li please help!
It’s been three days, and I still haven’t received my credits for the hackathons. Please do something about this. I can’t participate if I don’t have any credits.
Hi Yashwant, Nia here from the Contra Support team!
Just wanted to check in, were you able to submit the credit request form yet? Once that's done, it typically takes 1–2 business days for the tech team to send your credits over.
If you've already filled it out and it's been longer than that, please let me know!