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Email Customer Support | Order Issue Resolution
This project showcases my ability to provide professional email customer support by handling customer inquiries, resolving order-related issues, and maintaining clear, empathetic communication.
In this sample scenario, I respond to a customer experiencing a delayed order. My response demonstrates how I acknowledge customer concerns, communicate shipping updates, explain the next steps, and provide a clear follow-up timeline.
Key Skills Demonstrated:
Email Customer Support
Customer Complaint Resolution
Professional Communication
Order Tracking & Follow-Up
Problem-Solving
Customer Satisfaction
My Goal: To help businesses deliver excellent customer experiences through timely, professional, and solution-focused email support.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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8 seconds, one support ticket, zero typing.
Relay reads the email, sets it urgent, tags it as a bug, drafts the reply. The human reads the draft and hits Approve. That's the whole loop.
Yesterday I asked what would make you trust the draft. Today, a different question. Which ticket type would you let it send without approval first? Billing, bugs, cancellations, or none?
🚀 Built a Gmail AI-Tagging + Slack Alerts System — Because Important Emails Should Never Get Missed
The problem every B2B team faces:
❌ Client emails sit unanswered for days
❌ Bank or government emails get buried in the inbox
❌ Deadlines are missed because no one flags them
❌ No daily view of what's pending vs overdue
I built a system that fixes all of this:
🎯 WHAT IT DOES:
✅ Watches Gmail inbox every 5 minutes
✅ Uses AI to classify every email into 5 categories:
• URGENT (deadlines, overdue, time-sensitive)
• BANK_GOV (banks, .gov domains, tax authorities)
• CLIENT_ACTION (awaiting response)
• FOLLOW_UP (needs follow-up)
• FYI (informational)
✅ Pushes real-time Slack alerts to the right channel:
• #urgent — for time-sensitive items
• #finance-legal — for bank/gov emails
• Assignee DM — for client action items
✅ Sends a daily 8 AM digest with:
• Overdue items
• Awaiting client action
• Pending tasks
✅ Auto-applies Gmail labels (AI/Urgent, AI/Bank-Gov, etc.)
✅ Hourly overdue scanner with automatic escalation
⚙️ TECH STACK:
n8n | Gmail API | OpenAI GPT-4o-mini | Slack API | Google Sheets
📊 RESULT:
→ Zero missed urgent emails
→ 15+ minutes saved per team member per day
→ Complete audit trail in Google Sheets
→ Full visibility into what's stuck and where
Gmail stays the primary interface. Slack becomes the reminder layer that ensures nothing slips.
Want this deployed for your team? Let's talk.
#AIAutomation #GmailAutomation #SlackIntegration #n8n #B2BSaaS #Productivity #WorkflowAutomation
Splitting BANK_GOV out on its own is smart. Those are the emails that hurt most when they get buried. When GPT-4o-mini tags one wrong, does the corrected label feed back into the prompt, or is it fixed by hand?
Need someone who can generate leads, book appointments, manage your CRM, and provide excellent customer service? You've found the right person.
I bring 5+ years of experience helping businesses grow through outbound sales, lead generation, appointment setting, customer service, and relationship building.
My background includes working with:
State Farm Insurance
Property Management & Self-Storage
CBD Industry
Translation Services
Paramount Pursuits (Appointment Setting)
I am experienced with:
✅ GoHighLevel
✅ HubSpot
✅ Zoho CRM
✅ ActiveCampaign
✅ Monday.com
✅ Sales Outreach & Follow-Up
✅ Cold Calling & Appointment Setting
✅ Customer Service & Retention
I pride myself on being adaptable, proactive, and dependable. Whether you need someone to fill a specific role or support multiple areas of your business, I have the skills and experience to deliver results.
monday.com
monday.com | Your go-to work platform
Streamline workflows and gain visibility with customizable solutions for projects, CRM, IT, and software development.
The handoff from list to CRM is where most of these projects leak. Do you tag each lead with why it was picked? Makes the follow-up message much easier to write three weeks later.