Telehealth brands can get thousands of visitors a day, and most leave before starting the intake form. In this project, 85% of new visitors bounced. They got lost in messy product lists, couldn't find the treatment they came for, or didn't trust the brand enough to continue. That's one of the most common problems I see: plenty of traffic, but poor conversion. And the fix isn't a design that simply converts better. In a market full of similar brands, selling treatments isn't enough. People are trusting you with their health, so you have to earn that trust first. What I found: → Key treatments were buried among too many products → The brand felt generic and forgettable → Core journeys were overcomplicated, with too much friction → Little social proof, and what existed felt staged What I changed: → Empathetic, doctor-toned copy with clear messaging and strong CTAs, using hooks that promise an outcome, not a discount → A stronger content hierarchy, so the right treatment is visible in seconds → Simpler patient journeys, with fewer steps and less guessing → Real social proof and infographics that show outcomes visually The results: → 29% lower bounce rate → 48% higher conversion rate → 2× growth in active members My biggest takeaway: Telehealth shouldn't behave like traditional e-commerce. You're not selling a product. You're asking someone to make a personal decision about their health. So the job of design is to sell clarity, confidence, and personalization, backed by outcomes patients can actually achieve. What's the one thing that makes you trust a telehealth ecommerce enough to start the intake form? 👇 #telehealth #telehealthecommercedesign #telehealthdesigner #shopifywebsite