This project shows the lead classification part of my AI automation system. Customer inquiries are automatically stored in Google Sheets, categorized by request type, and assigned a priority level so high-value leads can be identified quickly.

The industry standard for field service scheduling shows three to four technicians at a time, surrounded by completed appointments that are no longer relevant. Dispatchers spend their day mentally filtering noise just to see what is actually happening.

We designed a view where the full team's day is visible at once. All technicians, all AI-powered routes, who is running late, who has gaps, accessible from one place without opening a single individual profile. The view scrolls dynamically with time so completed appointments drop away and the focus stays on what still matters.

For a team of 150 technicians, the filter lets the dispatcher narrow to a specific group, region, or area in seconds. Tomorrow's schedule is already built before anyone starts work because the AI pre-builds routes based on recurring appointments.