A client turned down, in writing, the one chance he had to tell me what "working" meant. Months l...A client turned down, in writing, the one chance he had to tell me what "working" meant. Months l...
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A client turned down, in writing, the one chance he had to tell me what "working" meant.
Months later: not "production ready." A phrase nobody in the entire engagement had ever bothered to define.
Refusing to write down a standard is a power move wearing a leanness costume. I've eaten it from clients, from nonprofits, and from the manager who put me on a performance plan for skipping a hot pot.
Same trick, three different rooms. I wrote a bit about it on Red Mage's blog for those interested! https://blog.redmage.cc/p/move-fast-and-blame-things

blog.redmage.cc

Move Fast and Blame Things

Someone Always Benefits From the Ambiguity

Eric's avatar
I’d put the definition of working into the contract before the build starts: what a person should be able to do and who signs off. If the client won’t answer those two things, the ambiguity is already part of the deal.
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