Mapping the Driver Offer Lifecycle in Live DispatchMapping the Driver Offer Lifecycle in Live Dispatch
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Anastasiya Shevchenko
• 11h
Understanding the Offer Lifecycle
Designing features for drivers meant going beyond individual screens and understanding how decisions unfold within a live dispatch environment.
To frame the problem, I mapped the driver decision journey across a real dispatch scenario, focusing on how offers are generated, evaluated, and confirmed under time pressure.
Product DesignService Designer UX DesignFigma
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