Headline: Dead silence from support while the Oct 12 deadline ticks away

How are creators supposed to enter the #invideocontrachallenge if we aren't being given the tools promised in the guidelines?

I applied for the Max plan upgrade days ago, submitted my workspace ID, and filled out the support forms. Zero response. Total ghosting.

You are dangling an $11K prize pool to get people to join the platform, but leaving participants locked out of the AI editing features needed to actually complete the brief. Time is running out before October 12.

Please unlock my workspace ID so I can actually do the work:

@Invideo AI @Contra

I talked with the customer support for two days and I got the max plan. they were very supportive. Stop spreading misinformation.

Still waiting for a client's logo, copy or image files before you can start?

Give each missing input an owner, a due date and a ready check. For a logo file, that might be:

• Owner: the client's project coordinator • Needed by: the agreed production start • Ready check: open the current approved file from the shared location and confirm its permitted use

A file arriving in your inbox is only part of the check. Record anything that still blocks production, then agree what can begin and what needs to wait.

The Freelancer Client Kickoff Template Bundle includes an eight-page editable Word packet, an Excel tracker for client inputs and approval decisions, printable PDFs, a fictional completed example and a Quick Start. This image shows an actual worksheet detail.

Use it after the project is agreed. Your existing contract and approval process still apply.

See the client kickoff worksheets: https://contra.com/products/o6MaaOFp-freelancer-client-kickoff-template-bundle