Care Assist — 0-to-1 Operations & Workflow Architecture

As Operations Lead, I spearheaded the 0-to-1 operational architecture and service intake workflows for Care Assist, a healthcare and educational innovation platform awarded NT$100,000 in non-dilutive grant funding from the Ministry of Education (MOE U-start).

Key Deliverables: • Mapped end-to-end service workflows and intake procedures, eliminating friction across multi-step user onboarding. • Conducted 20+ qualitative discovery sessions and usability walkthroughs with prospective partners to shape core service specifications. • Built structured tracking systems in Google Sheets and Excel to manage stakeholder touchpoints, milestone deliverables, and operations with zero record loss. • Secured 3 competitive startup awards and established clear cross-functional SOPs for ongoing service execution.