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Automated Shift Reminder & Management Platform
We developed a web-based automated shift management and reminder system for a physiotherapy hospital to simplify the process of coordinating doctor shifts and tracking shift confirmations.
The platform integrates Twilio with a .NET Core backend to automatically contact doctors 30 minutes before their scheduled shift.
Doctors can respond to the automated call to accept or decline their shift, while administrators can monitor the status of every shift from a centralized React dashboard.
How the system works
The workflow is designed to minimize manual communication between hospital administrators and doctors:
1. Shift is scheduled
An administrator schedules a doctor's shift through the web application.
2. Automatic reminder
30 minutes before the scheduled shift, the system automatically initiates a Twilio voice call to the assigned doctor.
3. Doctor responds
The doctor can respond to the shift reminder by:
Accepting the shift
Declining the shift
4. No response
If the doctor doesn't answer the call, the system automatically sends a follow-up message informing them about the missed shift reminder.
5. Admin monitoring
The administrator can view the current status of each shift from the dashboard, including whether the doctor:
Accepted the shift
Declined the shift
Didn't answer
Has not yet responded
This gives the hospital staff a centralized view of shift confirmations without requiring them to manually contact each doctor.
Technology Stack :
Frontend :-
React
JavaScript
HTML / CSS
Backend : -
.NET Core
C#
REST APIs
Communication & Automation :-
Twilio Voice
Twilio Messaging
Database
SQL Server
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