This Power BI dashboard digs into why customers leave and what businesses can do aboutThis Power BI dashboard digs into why customers leave and what businesses can do about
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This Power BI dashboard digs into why customers leave and what businesses can do about it. Built on data from 6,687 customers, it reveals a 26.86% churn rate and breaks down exactly who is leaving, where, and why, turning raw customer data into a clear retention game plan.
Key Goals :
Understand the scale of customer loss and what it costs the business.
Pinpoint the top reasons customers leave, from competitor offers to support experience.
Show how churn varies by contract type, age, gender, and state.
Key Insights:
Month-to-month contracts have the highest churn , longer commitments keep customers around.
Competitor offers and poor support experience are the two biggest reasons people leave.
Churn varies sharply by state, showing where retention efforts should focus first.
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started