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Bilingual SaaS Technical Support Specialist with 7+ years of experience delivering Tier 1–2 support via chat, email, and phone. I help companies improve customer experience, reduce churn, and accelerate user adoption through fast, effective troubleshooting and onboarding support.
Experienced in working with eLearning platforms, CRM tools, and cross-functional teams. I also create documentation and translate content (EN/ES) to improve self-service and scalability.
Let’s work together to deliver a seamless customer experience.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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AI Customer Service Automation Platform
An intelligent AI-driven customer support platform that automates and streamlines customer service across multiple channels. It helps businesses deliver faster, smarter, and more consistent support by combining AI chatbots, ticket automation, and omnichannel communication in one unified system.
The platform uses NLP and machine learning to understand customer queries, provide instant responses, and intelligently route complex issues to human agents. It reduces workload, improves response times, and enhances customer satisfaction.
Key Features:
- AI Chatbot for 24/7 instant customer support
- Omnichannel support (chat, email, social media, WhatsApp)
- Smart ticketing with auto-categorization and routing
- AI agent assist with reply suggestions and insights
- Workflow automation for repetitive tasks
- Sentiment analysis for priority handling
- Self-service knowledge base integration
- Multilingual support for global users
- Real-time analytics and performance dashboards
- Easy integrations with CRM and third-party tools
This platform enables businesses to scale customer service efficiently while reducing costs and improving overall customer experience through automation and AI intelligence.
🚀 High-Performance Command Search Bar for SaaS Dashboards
I build premium, scalable frontend components designed for modern SaaS products.
This custom global search interface is optimized for:
• Long text handling without UI breakage
• Keyboard-first workflows (Cmd + F support)
• Smooth focus states & micro-interactions
• Clean, modern dark UI aesthetics
Built with React, Next.js, and CSS, this component enhances usability, boosts retention, and elevates product perception.
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I specialize in UI development, landing pages, dashboards & pixel-perfect frontend.
If you need a frontend developer partner to bring your next project to life → Then let’s hop on a call 🎧.
#buildinpublic #css #web #saas #html #reactjs #nextjs #webdev #frontend #coding #programming #websites #website #landingpage #landingpages #dashboard #dashboards #producthunt #ui #uicomponents #webcomponents #ux #indiehackers #animations #microinteractions #webdevelopment #frontend #frontenddevelopment
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