How Should an AI Chatbot Handle Unanswered Customer Questions?

How Should an AI Chatbot Handle Unanswered Customer Questions?How Should an AI Chatbot Handle Unanswered Customer Questions?

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Eros C.

• 6h

Quick question for anyone with a business.

A customer asks your AI chatbot something your documents don't cover. What should it do?

A) Try to answer anyway B) Hand off to a human

I know my answer, but I'm curious about yours.

aichatbot Claude ChatGPT

4 votes

Ends in 1d

TRUEFRAME

max

• 2h

B. handoff. no point bluffing when the docs run out

Eros C.

• 1h

Exactly. A wrong answer costs more than an honest "I don't know". B is my answer too.

Anyadi Onyekachukwu

• 2h

I think handing off to a human is the best while you make provisions to be able to answer the question. Some malicious users might tend to ask questions that seem a bit off-putting, instead of forcing AI to answer and maybe reveal some information that it shouldn't, a human...

Eros C.

• 1h

Great point about security, I didn't think about that. A bot that is pushed to answer can share things it shouldn't. My answer is B too. In my demo the bot says "I don't know" and offers to pass the question to the staff. Thanks for the detailed reply!

Seemak Iqbal

• Nov 2

Which Yap feels right? 🗣️

I’m working on the branding for Yap, a chit-chat app. The logo is the same in both versions. Only the colors change, and the colors change how the app feels.

Version A: Soft and calm Lavender mark, a muted charcoal-purple wordmark, a small peach dot, and a near-white background. It’s quiet and gentle. It feels like a cozy late-night chat with a close friend.

Version B: Young and bold Hot pink mark, near-black wordmark, a yellow dot, and a warm cream background. It’s loud and playful. It feels like a group chat that never goes quiet. Drop an A or a B in the comments, and tell me why if you have a minute. I’m still deciding, so your pick will help.